One photo is enough — and here is everything that happens to it.
What kind of photo works best?Tap to read the reply
One clear photo of the face is all we need. Daylight, with your child looking at the camera, works best.
The whole face visible — no sunglasses or a hat covering the features.
Natural light: standing near a window beats the flash.
One child in the frame, so we never guess who the hero is.
Something recent, from roughly the past year.
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Does the photo itself appear in the book?Tap to read the reply
No. The illustrator draws your child from the photo — features, hair, skin tone — and the photograph itself is never printed on any page.taleora
Where is the photo kept, and who sees it?Tap to read the reply
In a closed store that only the design team opens while working on your order. It has no public link, and we never send it in an email or a WhatsApp message.taleora
When is the photo deleted?Tap to read the reply
We keep it for 30 days after delivery, then it is deleted automatically and the deletion is logged. You can also ask us to delete it sooner, any time.taleora
My photo carries the place it was taken — do you keep that?Tap to read the reply
No. Every upload is re-encoded, which strips the camera and location data (EXIF/GPS) before anything is stored.taleora
Do you use my child's photo in your ads?Tap to read the reply
No, unless we ask and you explicitly agree. By default your child's photo belongs to your order alone.taleora
Story and personalisation
What actually changes in the book — and what stays exactly as written.
What is the difference between a custom story and a ready-made one?Tap to read the reply
A custom story is written from scratch around your child: their name, something they love, the occasion if there is one. A ready-made story has an already written, edited text; there we personalise the artwork — your child is the hero of every picture — plus the name on the cover and the dedication page.taleora
Why do ready-made stories come in a boy version and a girl version?Tap to read the reply
Because Arabic addresses a boy and a girl with different verb forms, and a ready-made text is printed exactly as written. Rather than one awkward sentence bent to fit both, we wrote the story twice — «ركض ولمح» and «ركضت ولمحت» — and you pick the version when you order.taleora
Is my child's name written inside the text?Tap to read the reply
In a custom story, yes — wherever it belongs. In a ready-made story the name appears on the cover and the dedication page, while the inner text stays as it is.taleora
Can I write my own dedication?Tap to read the reply
Yes. The dedication page is yours: a line or two you write with the order, and you see it in the digital proof before anything is printed.taleora
My child wears glasses, or has a detail that is really theirs — will it show?Tap to read the reply
Tell us in the notes field and it will. We draw your child as they are, not as they are 'supposed' to be.taleora
Is there a bilingual Arabic–English book?Tap to read the reply
A single book carrying both languages has not been decided yet, and we will not promise something unconfirmed. Today you choose the book's language when you order and the story is printed in that one language. Message us on WhatsApp and we will tell you the moment it is settled.taleora
The digital proof
Nothing reaches the press before you say yes.
What is the digital proof?Tap to read the reply
The whole book on your screen before printing: cover, illustrations, text and dedication. The link arrives on WhatsApp, and from it you approve or ask for changes.taleora
Could the book be printed before I approve it?Tap to read the reply
No. Your approval is not a promise we make, it is a condition in the system itself: an order cannot move to 'printing' until your approval is recorded, and the database refuses anything else.taleora
How many rounds of changes are included?Tap to read the reply
2 revision rounds are included in the price. Send your notes in one go, we apply them all, then send you the updated proof.taleora
What if I don't like it?Tap to read the reply
Tell us plainly what is off — the features, the colours, one sentence in the text — and we rework it. Nothing is printed while you are unconvinced.taleora
How long do I have to review it?Tap to read the reply
Take your time. Nothing is printed before you approve, and no clock is running against you — once you approve we carry on and message you on WhatsApp.taleora
Keeping in touch
No machine-made date on a screen — we talk to you ourselves.
When will the book arrive?Tap to read the reply
We message you personally on WhatsApp and agree the handover with you. We don't put an automatic number on the screen, because every book is different and we would rather not promise you a day before we can see it.taleora
How do I know where my order is?Tap to read the reply
Every order has a reference and a status page you can open whenever you like to see where the book has got to. On top of that we message you at each real step: when drawing starts, when the digital proof is ready, and at handover.taleora
What if I approve the proof late?Tap to read the reply
Nothing is printed before you approve, so take your time over it. If it goes quiet for a while we send you a gentle reminder — your order is never lost and never cancelled for it.taleora
I need it before a specific date — can you?Tap to read the reply
Tell us the date on WhatsApp before you pay and we answer honestly: either we can, or we cannot. We do not promise a date we cannot keep.taleora
Delivery
From our press to your door — or straight into your hands.
Do you deliver inside Oman?Tap to read the reply
Yes, through a courier. You choose how it reaches you when you order and its price is shown then; you follow the order yourself from its own page, by reference, and we message you on WhatsApp the moment it leaves us.taleora
Can I pick it up myself?Tap to read the reply
Yes. Pickup is available by arranging it with us on WhatsApp, with no shipping fee.taleora
And outside Oman, across the GCC?Tap to read the reply
The destinations we can reach today are listed on the order page, each with its shipping price, before you pay. If yours is not on the list, message us on WhatsApp and we will tell you plainly.taleora
What about outside the GCC?Tap to read the reply
Possible, but the price is worked out by hand for the destination. Message us on WhatsApp with the address and the number of copies and we will come back with a clear quote.taleora
How does the book arrive?Tap to read the reply
Hardcover on thick paper, inside a padded carton that protects the corners — this book was made to be turned by small hands, not shelved.taleora
Payment and price
Your order is saved before you pay, so nothing gets lost on the way.
How do I pay?Tap to read the reply
Through Thawani, Oman's payment gateway, by card. We hand you over to its secure page; we never see or store your card details.taleora
What if my connection drops while paying?Tap to read the reply
Your order is safe. We save it with its reference before sending you to the payment page, so even if you close the tab the order still exists and you can finish paying later from the order-tracking page or from WhatsApp.taleora
How much does it cost?Tap to read the reply
Final prices have not been approved yet, and we will not print a number we cannot stand behind. Message us on WhatsApp with the story type, the number of copies and the destination, and we will give you today's confirmed price.taleora
Does the price include tax?Tap to read the reply
The amount shown on the order page is the final amount — no VAT added — with no surprises added at checkout.taleora
Can I cancel my order?Tap to read the reply
Message us on WhatsApp as early as you can and we will take it up with you directly. After you approve the proof the order goes to the press and becomes a book with your child's name on it. The cancellation and refund policy is not final yet — we set it out for you in writing before you pay.taleora
Do I get an invoice?Tap to read the reply
Yes, an invoice with your order reference reaches you once the payment is complete.taleora
Still no answer to your question?
Write to us on WhatsApp the way you would text a friend: the story type, your child's age, and when you need it. A person answers, not a bot.